Increased Precautions We're Taking in Response to COVID-19

LAST UPDATED ON 03/15/2021

As updates on the impact of the coronavirus continue to be released, we want to take a moment to inform you of the heightened preventative measures we have put in place at San Juan Capestrano Hospital to keep our patients, their families, and our employees safe. All efforts are guided by and in adherence to the recommendations distributed by the CDC.

Please note that for the safety of our patients, their families, and our staff, there are certain restrictions in place regarding on-site visitation at San Juan Capestrano Hospital.

  • These restrictions have been implemented in compliance with updated corporate and state regulations to further reduce the risks associated with COVID-19.
  • Options for telehealth visitation are continuously evaluated so that our patients can remain connected to their loved ones.
  • Alternate methods of communication for other services may be offered when deemed clinically appropriate.

For specific information regarding these changes and limitations, please contact us directly.

CDC updates are consistently monitored to ensure that all guidance followed is based on the latest information released.

  • All staff receives ongoing infection prevention and control training.
  • Thorough disinfection and hygiene guidance is provided.
  • Patient care supplies such as masks and hand sanitizer are monitored and utilized.
  • Temperature and symptom screening protocols are in place for all patients and staff.
  • Social distancing strategies have been implemented to ensure that patients and staff maintain proper distance from one another at all times.
  • Cleaning service contracts have been reviewed for additional support.
  • Personal protective equipment items are routinely checked to ensure proper and secure storage.
  • CDC informational posters are on display to provide important reminders on proper infection prevention procedures.

The safety of our patients, their families, and our employees is our top priority, and we will remain steadfast in our efforts to reduce any risk associated with COVID-19.

The CDC has provided a list of easy tips that can help prevent the spread of the coronavirus.

  • Avoid close contact with people who are sick.
  • Cover your cough or sneeze with a tissue and then immediately dispose of the tissue.
  • Avoid touching your eyes, nose, and mouth.
  • Clean and disinfect objects and surfaces that are frequently touched.
  • Wash your hands often with soap and water for at least 20 seconds.
  • Stay home when you are sick, except to get medical care.

For detailed information on COVID-19, please visit

Admissions Process

San Juan Capestrano Hospital is a 172-bed private psychiatric center located in San Juan, Puerto Rico, offering detox, inpatient, and outpatient services to adolescents, adults, and seniors struggling with addiction and mental health issues. We also offer services at numerous other locations throughout the island.

Admissions Overview

In order to help potential patients get the services they need in the most efficient amount of time, San Juan Capestrano Hospital makes the process of admissions one that is as streamlined as possible. Available 24 hours a day, 7 days a week, our admissions staff can be accessed for an assessment by walking into our hospital and requesting an evaluation or by calling in advance to our Access Line to schedule an assessment and receive a brief orientation on the admissions process.

Admissions Criteria

The admissions criteria for San Juan Capestrano Hospital includes the following:

  • Individuals who are a potential danger to him or herself or others
  • Individuals who show severe psychosocial dysfunction that requires and is expected to respond to therapeutic intervention
  • Those who have attempted suicide within 24 hours
  • Individuals who are currently battling suicidal ideations with a plan and means that could present imminent danger to oneself
  • Those who have a recent history of self-mutilation, significant risk-taking behavior, or low impulse control that could result in danger to self or others
  • Individuals who have recently made assaultive threats or behaviors within 24 hours with clear risk of escalation or near future repetition of said threats or behaviors
  • Individuals with disordered behavior, psychomotor agitation, or retardation that interferes with the individual’s daily living activities such that the patient cannot function in a less restrictive level of care
  • Those who are experiencing disorientation or memory impairment that endangers the welfare of the patient or others
  • Those who cannot maintain adequate nutrition, living conditions, or other essential self-care activities due to a psychiatric disorder and lack the support from others to maintain such necessities
  • Individuals who have experienced atypical, severe, or life-threatening side effects from using substances, such as medications, drugs, and/or alcohol

Admissions Process

Upon arrival at San Juan Capestrano Hospital, and after being received by front office personnel, a highly experienced clinical evaluator will meet with the potential patient in a private, safe, and confidential manner and start the triage process and assess for the aforementioned criteria. A brief assessment and screening process will be performed to initially determine the potential patient’s needs and to address any pressing and immediate concerns. A physician will then interview the potential patient and perform a complete Initial psychiatric evaluation and mental status assessment, in addition to a physical evaluation. This will help to determine the proper level of care needed.

The results of these assessments will be discussed with one of our experienced psychiatrists, of whom will determine the care level required. If an admission to our hospital is recommended, admissions orders will be given by the attending psychiatrist and the clinical evaluator will then continue with the orientation and admissions process. Once completed, treatment planning commences.

Even though I was scared to get help for my anxiety, deciding to go to San Juan Capestrano Hospital was the best decision I made for my health.

– Sofia H.