Increased Precautions We're Taking in Response to COVID-19

LAST UPDATED ON 03/15/2021

As updates on the impact of the coronavirus continue to be released, we want to take a moment to inform you of the heightened preventative measures we have put in place at San Juan Capestrano Hospital to keep our patients, their families, and our employees safe. All efforts are guided by and in adherence to the recommendations distributed by the CDC.

Please note that for the safety of our patients, their families, and our staff, there are certain restrictions in place regarding on-site visitation at San Juan Capestrano Hospital.

  • These restrictions have been implemented in compliance with updated corporate and state regulations to further reduce the risks associated with COVID-19.
  • Options for telehealth visitation are continuously evaluated so that our patients can remain connected to their loved ones.
  • Alternate methods of communication for other services may be offered when deemed clinically appropriate.

For specific information regarding these changes and limitations, please contact us directly.

CDC updates are consistently monitored to ensure that all guidance followed is based on the latest information released.

  • All staff receives ongoing infection prevention and control training.
  • Thorough disinfection and hygiene guidance is provided.
  • Patient care supplies such as masks and hand sanitizer are monitored and utilized.
  • Temperature and symptom screening protocols are in place for all patients and staff.
  • Social distancing strategies have been implemented to ensure that patients and staff maintain proper distance from one another at all times.
  • Cleaning service contracts have been reviewed for additional support.
  • Personal protective equipment items are routinely checked to ensure proper and secure storage.
  • CDC informational posters are on display to provide important reminders on proper infection prevention procedures.

The safety of our patients, their families, and our employees is our top priority, and we will remain steadfast in our efforts to reduce any risk associated with COVID-19.

The CDC has provided a list of easy tips that can help prevent the spread of the coronavirus.

  • Avoid close contact with people who are sick.
  • Cover your cough or sneeze with a tissue and then immediately dispose of the tissue.
  • Avoid touching your eyes, nose, and mouth.
  • Clean and disinfect objects and surfaces that are frequently touched.
  • Wash your hands often with soap and water for at least 20 seconds.
  • Stay home when you are sick, except to get medical care.

For detailed information on COVID-19, please visit

Professional Referrals

At San Juan we value our relationship with professionals and take careful measures to involve you in every step, making the transition for your patient as painless as possible.

San Juan Capestrano Hospital gladly accepts referrals from other professionals when it is felt that an individual would benefit from the programming offered at our premier hospital. Whether you are a community psychiatrist, mental health professional, a staff member of an emergency room, doctor’s office, school, EAP program, veterans hospital or clinic, one of our affiliated programs, or a former patient of San Juan Capestrano Hospital, we will do all that we can to help you secure the mental health and/or chemical dependency services you, a patient, or a loved one needs.

Our Referral Assistance Program (RAP) is a program that is unique to San Juan Capestrano Hospital that, with the consent of the potential patient, allows a member of our admissions staff to initiate the point of contact with the referral source. Once permission is granted by the patient, our staff can provide an update to the referral source and discuss the level of care that is recommended, along with the case disposition. Additionally, once a patient is assigned a case manager, the referral source is contacted to discuss treatment progress and discharge recommendations. The consent to discuss a patient’s treatment is maintained for the duration of care or until a patient revokes consent for San Juan staff to speak to the referral source.

At San Juan Capestrano, we value the relationships we have with referral sources in the community. We also believe that the coordination of care is a collaborative process that is best enacted with people who have our patient’s best interests at heart. Our staff will do all that they can to ensure that a referral source is kept abreast of the following in the event a referral is admitted into one of our programs:

  • Level of care recommended
  • Treatment methods used while in our care
  • Medication recommendations, along with prescription information and dosages prescribed
  • Aftercare and discharge recommendations
  • Any changes to a patient’s care that are based on apparent needs while in our care

Our hope is to make the referral and treatment process as smooth and as collaborative as possible by effectively communicating the aforementioned treatment information with referral sources.

If you feel that someone could greatly benefit from receiving the superior care available at San Juan Capestrano Hospital, do not hesitate to contact us for more information or to inquire about our referral and admissions processes.

Even though I was scared to get help for my anxiety, deciding to go to San Juan Capestrano Hospital was the best decision I made for my health.

– Sofia H.